Service Manager -Supported Living - Birmingham

Job Description

Who We Are – Lifeways

At Lifeways, every day is an opportunity to make a real difference. On our new careers website, you’ll find the stories of people who’ve grown their careers with us — and the people whose lives have been transformed through our support.

These stories aren’t just inspiring — they’re proof of the meaningful impact we make together. Because at Lifeways, you’re not just joining a company. You’re becoming part of a team that changes lives.

Lifeways is one of the UK’s leading providers of specialist support for people with learning disabilities, autism, brain injuries, mental health conditions, and complex care needs.

The Opportunity: Service Manager — Birmingham

We’re looking for an experienced, compassionate, and confident Service Manager to lead four supported living services across Birmingham.

In this role, you’ll guide and inspire your teams to deliver outstanding support to people with learning disabilities, autism, and associated needs — empowering them to live full, independent, and meaningful lives.

You’ll be leading busy, vibrant services that need a manager with real presence: someone who leads by example, brings positive energy, and knows how to balance people-focused care with strong operational delivery.

If you’re motivated, resilient, and passionate about high-quality support, this is your chance to step into a role where your leadership truly matters.

In this role, you will:

• Support, inspire, and develop your team of support workers and team leaders to deliver outstanding care and support within this supported living flat scheme.
• You will oversee the delivery of high-quality care and support for individuals with learning disabilities, autism, challenging behaviours, and physical disabilities, each with their own unique and complex needs.
• Drive service improvements and quality standards
• Build strong relationships with your team, families, and communities

You’ll lead with purpose, inspire your teams, and deliver the highest standards of care while shaping the future of services.

What You’ll Bring

• A minimum Level 3 qualification in Health & Social Care with Level 5 being desirable (or working towards it)
• Strong experience in operational and people management
• A valid UK driver’s licence and willingness to travel locally
• A genuine passion for quality care — and the ability to lead by example

We’re looking for individuals who embody empathy, courage, honesty, equality, and passion. If that sounds like you, we’d love to welcome you to the team.

Why Join Lifeways?

When you join Lifeways, you step into a leadership role in a company that values and invests in its people. Our shared values guide everything we do:
 Caring – Honest – One Team – Innovative – Courageous – Equal

You’ll get:

• Leadership development programmes & progression pathways
• A supportive, inclusive workplace culture
• Matched contribution company pension scheme
• Wellbeing resources and mental health support
• Reward and Recognition Schemes
• Discounts on shopping, tech, travel, and more through CHOICE Rewards

Why Now?

We are on a bold journey to become the Care Provider of Choice — and this is an exciting time to join us.

We listen closely to our team members through surveys and forums and act on their ideas, continuously improving how we support both our people and the individuals in our care.

As a leader, you’ll have the authority, resources, and support to shape your team’s culture and the quality of care they deliver. We invest in your growth through leadership development and promote a workplace where wellbeing, diversity, and inclusion are more than just words — they’re lived values.

At Lifeways, you’re not just anyone. You’re a leader who can make a difference every single day.

We are not using agencies for this recruitment. Any CVs sent to anyone in Lifeways from a recruitment agency will be treated as a gift.

 #LI-SV1