Service Manager- Newcastle

Job Description

The Lifeway’s Group is one of the UK’s leading providers of specialist support services for people with learning disabilities, autism, brain injuries, Mental Health and complex care needs across the UK. We are striving to be revolutionary in our sector and currently on a transformational journey; through new process, digital solutions / tools, and more efficient ways of working we are helping our people deliver the best care to those we support. We are making a difference in people’s lives with by being a provider that values both empathy & progress.

Lifeways are seeking individuals who embody qualities of empathy, passion, honesty, courage, and a commitment to equality, we would love to invite you to be part of this!

We are seeking to appoint an innovative and creative professional, to manage our supported living service in Newcastle that support 8 individuals with learning disabilities and complex care needs. You will be managing a team to ensure they are promoting independence and providing the best support every day of the year.  To regularly monitor, evaluate and develop the service, making sure systems are in place to ensure that the feedback and involvement of service users, their families, partner agencies and staff are fully incorporated.

What we can offer you

• You will work as part of a local / regional leadership team where you can make a difference.
• Access to specialist advice from our support functions whenever you need it, so you can focus solely on team management and commercial awareness
• You will be supported by an area manager to help you achieve your personal and professional development goals and develop as a leader and manager.
• Competitive salary package with incentive bonuses.
• You will receive core benefits including matched pension scheme, life insurance, sick pay, car mileage and access to other benefits, rewards and recognition such as discounts, cycle to work, well-being and Employee Assistance Programme (EAP)

The role of the service manager is to lead their team in the delivery of safe and effective care and support, striving to exceed regulatory requirements and contributing to the Lifeways Group’s objective to be the provider of choice.

You will be expected to supervise your team formally and informally on a regular basis. The role is responsible for ensuring support is delivered as detailed in the plan to the highest standards and that contractual quality expectations are met, and commissioned hours/service are delivered.  

This leadership role is accountable for ensuring a culture of continuous improvement is embedded. You are expected to demonstrate Lifeways values and behaviours, always leading by example. The role is responsible for achieving service related KPI’s, including supervision, training compliance, and delivering a good service as contributor to achieving occupancy levels.

Join us in making a difference – where compassion thrives, and quality of care knows no bound. Apply today and be part of a team shaping a brighter tomorrow.