Service Manager (Mental Health) - Wirrall

Job Description

Lifeways is one of the UK’s leading providers of specialist support for people with learning disabilities, autism, brain injuries, mental health conditions, and complex care needs.

This position will be based within our dedicated mental health division.

The Opportunity

We are seeking a passionate and self-motivated Service Manager to lead a range of specialist mental health care packages, supporting a diverse group of individuals with mental health needs.

This is a multi-site role based in Wirral, where you will take responsibility for a small number of settings within our dedicated Mental Health Division. You’ll play a key role in driving quality, promoting independence, and leading your teams to deliver person-centred support.

This is an exciting opportunity to make a real difference, ensuring high-quality, person-centred care that promotes independence, dignity, and choice for the people we support.

This is more than a supported living manager role — it’s a chance to help shape the future of care in a supportive, forward-thinking environment.

What You’ll Bring

• A minimum Level 3 qualification in Health & Social Care with Level 5 being desirable (or working towards it)
• A proven commitment to ongoing professional development throughout your career
• Strong experience in operational and people management
• A valid UK driver’s licence and willingness to travel locally
• A genuine passion for quality care — and the ability to lead by example

We’re looking for individuals who embody empathy, courage, honesty, equality, and passion. If that sounds like you, we’d love to welcome you to the team.

What You’ll Get

• A key role in a regional leadership team where your voice matters
• Support from central teams (HR, Quality, Finance, etc.) so you can focus on care delivery and commercial performance
• Ongoing personal and professional development — we’ll help you grow as a leader
• A competitive salary with bonus potential

Core benefits include:

• Matched pension scheme
• Life insurance
• Sick pay
• Mileage allowance
• Discounts, cycle to work, well-being resources, and Employee Assistance Programme (EAP)

Why Now?

This is an exciting time to join Lifeways. As we launch our new careers website and act on the latest engagement survey, we're proud to say:

You helped shape this. Now, come and take it further.

We’re not just improving care. We’re building something better — for the people we support, and for the people who support them.

Our services are now fully digitised, from personalised care plans to real-time rostering tools. These changes mean our teams spend less time on admin and more time doing what they do best: delivering outstanding care.

We are proudly diverse, inclusive, and collaborative — and we’re committed to maintaining high-quality, stable teams.

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