Service Manager (Mental Health) - Exeter

Job Description

We are seeking to appoint an innovative and creative professional, to manage our established service in Exeter (Acorn Court) working as a Mental Health Service Manager. 

The main aim of this role is to provide effective, outcome based, community recovery for people with complex mental health needs. To regularly monitor, evaluate and develop the service, making sure systems are in place to ensure that the feedback and involvement of service users, their families, partner agencies and staff are fully incorporated. 

Our primary purpose is to support the early and timely transition of individuals from hospital or medium-to-low secure settings into a community-based, high support service. All our services offer individual tenancies and 24/7 specialist support. We recognise the diversity and uniqueness of each person, and we ensure everyone is treated with respect and dignity – we see the individual beyond the diagnosis, and help them develop a personalised recovery plan.

Some of the Key responsibilities of this role are listed below but not limited to: 

• Encouraging an open culture in the team, listening to, and acting on opportunities and issues raised by the team where appropriate.
• Manage compliance with the company quality & assurance and improvement process and preferred practices, such as quality audits and reviews.
• Assure compliance with all contractual and regulatory requirements.
• Promoting and delivering person centered support, including positive risk assessment and management and positive behavioral support
• Ensure maintenance of a factual and accurate record of care delivery
• Provide a safe living and working environment
• Recruitment and retention of the staffing establishment required to deliver an effective service in accordance with company policy, inclusive recruitment methods and legislative requirements.
• Plan and implement effective rotas.
• Provide a first-class induction and employee experience to all team members, bringing the values and behaviours of Lifeways to life at every opportunity.

Why work for Lifeways?

Our people make all the difference. And so we’re really proud to have an amazing team of skilled, dedicated people who share our dedication and ambition to provide life-changing support in the community. In return we offer:

• Professionally supportive team and employer commitment to high-quality support, training and continued professional development
• Job satisfaction in seeing recovery and making a positive difference in people’s lives
• Entitled to 33 Days annual leave
• Access to NEST Pension
• Company sick pay
• Rewards Service - Discounts on holidays, high street and online shops
• Bike to Work Service
• Access to Wellbeing Centre and Employee Assistance Programme
• Free Legal and financial information

Lifeways is an innovative organisation who are leading the way in supporting the NHS & local authority partners in driving change. We work in partnership with the NHS and local authorities across the country to support the discharge of people from low, medium and locked rehab services to recovery focussed community services in a unique partnership with other housing and development organisations. We now provide over 300 self-contained flats spread across the country with an ambitious growth model which will see SIL establish itself as the leading provider of complex mental health services in the community.

Join us in making a difference – where compassion thrives, and quality of care knows no bound. Apply today and be part of a team shaping a brighter tomorrow.