Service Manager - Kingstanding, Birmingham

Job Description

We are seeking a confident manager who will monitor, report and advise on practices which promote choice, well-being and protection of all individuals across our single site service in Kingstanding. Within this service we can support up to 20 individuals, 18 within one-bedroom apartments and 2 within accessible one-bedroom bungalows. Our service provides the perfect mix of independent living and staff support. We provide support to individuals with learning disabilities, autism, physical disabilities and those with an acquire brain injury in this service. You will be managing a team to ensure they are promoting independence and providing the best support every day of the year.  To regularly monitor, evaluate and develop the service, making sure systems are in place to ensure that the feedback and involvement of service users, their families, partner agencies and staff are fully incorporated. 

Some of the Key responsibilities of this role are listed below but not limited to: 

• Encouraging an open culture in the team, listening to, and acting on opportunities and issues raised by the team where appropriate.
• Manage compliance with the company quality & assurance and improvement process and preferred practices, such as quality audits and reviews.
• Assure compliance with all contractual and regulatory requirements.
• Promoting and delivering person centered support, including positive risk assessment and management and positive behavioral support
• Ensure maintenance of a factual and accurate record of care delivery
• Provide a safe living and working environment
• Recruitment and retention of the staffing establishment required to deliver an effective service in accordance with company policy, inclusive recruitment methods and legislative requirements.
• Plan and implement effective rotas.
• Provide a first-class induction and employee experience to all team members, bringing the values and behaviours of Lifeways to life at every opportunity.