Service Manager - Hereford - Mental Health

Service Manager - Hereford - Mental Health

Position Duration
Role Type
Registered/Service Manager
Salary / rate of pay
Competitive Salary
Post Code
Ref No

Job Description

We are seeking to appoint an innovative and creative professional, to manage our established services in Hereford (Moor House and Tillington). Moor House provides a personalised recovery service in high quality accommodation for people with complex mental health needs. Moor House is a development of 16 self-contained and spacious apartments in a beautiful period building in Hereford. 

With the Tillington service, the manager supports the Reablement Engagement officer to meet the needs of the people we support in all aspects of tenancy management and to assist the individual to develop their skills and confidence to manage their mental and physical well-being and live with greater independence. To assist the individuals to establish themselves in the community and to develop ‘social capital’. Working across sectors to explore and develop local opportunities for leisure, employment, education, and training

The main aim of this role is to provide effective, outcome based, community recovery for people with complex mental health needs. To regularly monitor, evaluate and develop the service, making sure systems are in place to ensure that the feedback and involvement of service users, their families, partner agencies and staff are fully incorporated. 

A few things about you and your experience:

Already working in or previous experience of working in mental health services, preferably at the level of senior/team leader or above

Professional Qualification/NVQ Level 5 or NVQ 4 (or working towards) and a minimum of three years management experience

Be an effective leader, positively engaging with your team to deliver exceptional service, reviewing and setting improvement targets, balancing a coaching, support approach for staff teams.

Up to date with current thinking around effective models of intervention which support the principals of recovery - shifting the balance from medical intervention to a psycho-social perspective-with the confidence and ability to impart this to your team

Developing and maintaining good working relations with relevant agencies, keeping abreast of developments in local policy and services, as well as engaging with local community links with a view to identifying opportunities for service enhancement.

Proven experience in promoting a better understanding of mental health issues to both internal and external clients.

This role is subject to an Enhanced DBS check

Why work for SIL?

Our people make all the difference. And so we’re really proud to have an amazing team of skilled, dedicated people who share our dedication and ambition to provide life-changing support in the community. In return we offer:

  • Professionally supportive team and employer commitment to high-quality support, training and continued professional development
  • Job satisfaction in seeing recovery and making a positive difference in people’s lives
  • Entitled to 33 Days annual leave
  • Access to NEST Pension
  • Company sick pay
  • Rewards scheme - Discounts on holidays, high street and online shops
  • Bike to Work Scheme
  • Access to Wellbeing Centre and Employee Assistance Programme
  • Free Legal and financial information

As part of the Lifeways group, SIL are a forward thinking, innovative organisation who are leading the way in supporting the NHS & local authority partners in driving change. We work in partnership with the NHS and local authorities across the country to support the discharge of people from low, medium and locked rehab services to recovery focussed community services in a unique partnership with other housing and development organisations. We now provide over 300 self-contained flats spread across the country with an ambitious growth model which will see SIL establish itself as the leading provider of complex mental health services in the community.