Service Manager

Service Manager - Cumbria

The Opportunity

We’re looking for a passionate and motivated Service Manager to lead our supported living service in Workington following an exciting internal promotion.

The service includes 16 modern apartments supporting adults with learning disabilities, physical disabilities, and autism to live independently and thrive within their community.

This is a rewarding opportunity to lead a dedicated team, make a genuine difference every day, and shape the future of the service with the support of an experienced Area Manager and Regional Director. We’re looking for someone who is passionate about high-quality care, developing people, and delivering positive outcomes.

Position Duration

Permanent

Role Type

Registered/Service Manager

County

Cumbria

Company

Lifeways Group

Salary / rate of pay

competitive

Post Code

CA14 2XD

Town or City

Workington

Ref No

12345

Job Description

In this role, you will:

Support, inspire, and develop your team of support workers and team leaders to deliver outstanding care and support within this supported living flat scheme.
You will oversee the delivery of high-quality care and support for individuals with learning disabilities, autism, challenging behaviours, and physical disabilities, each with their own unique and complex needs.
Drive service improvements and quality standards
Build strong relationships with your team, families, and communities

You’ll lead with purpose, inspire your teams, and deliver the highest standards of care while shaping the future of services.

What You’ll Bring:

A minimum Level 3 qualification in Health & Social Care with Level 5 being desirable (or working towards it)
Strong experience in operational and people management
A valid UK driver’s licence and willingness to travel locally
A genuine passion for quality care — and the ability to lead by example

We’re looking for individuals who embody empathy, courage, honesty, equality, and passion. If that sounds like you, we’d love to welcome you to the team.

Why Join Lifeways?

When you join Lifeways, you step into a leadership role in a company that values and invests in its people. Our shared values guide everything we do:
Caring – Honest – One Team – Innovative – Courageous – Equal

You’ll get:

Enjoy financial wellbeing tools with Stream — real-time pay tracking, savings features, and instant access to earned pay when you need it.
Leadership development programmes & progression pathways
A supportive, inclusive workplace culture
Matched contribution company pension scheme
Wellbeing resources and mental health support
Reward and Recognition Schemes
Discounts on shopping, tech, travel, and more through CHOICE Rewards

To learn more about the wonderful work our teams do, please take a look at our latest video here: youtube.com/watch?v=suVcHXmx-II&source_ve_path=MjM4NTE&embeds_referring_euri=https%3A%2F%2Flifeways.co.uk%2F

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