Service Manager -Birmingham

Job Description

The Opportunity

We are seeking a passionate and self-motivated Service Manager to lead a range of outreach care packages for individuals with learning disabilities and autism living in their own homes across Birmingham. The people you will support have a range of complexity needs, and your role will be key in ensuring they receive high-quality, person-centred care from your teams.

This is an exciting opportunity to make a real difference, ensuring high-quality, person-centred care that promotes independence, dignity, and choice for the people we support.

This is more than a supported living manager role — it’s a chance to help shape the future of care in a supportive, forward-thinking environment.

What You’ll Bring

• A minimum Level 3 qualification in Health & Social Care with Level 5 being desirable (or working towards it)
• Strong experience in operational and people management
• A valid UK driver’s licence and willingness to travel locally
• A genuine passion for quality care — and the ability to lead by example

We’re looking for individuals who embody empathy, courage, honesty, equality, and passion. If that sounds like you, we’d love to welcome you to the team.

What You’ll Get

• A key role in a regional leadership team where your voice matters
• Support from central teams (HR, Quality, Finance, etc.) so you can focus on care delivery and commercial performance
• Ongoing personal and professional development — we’ll help you grow as a leader
• A competitive salary with bonus potential

Core benefits include:

• Matched pension scheme
• Life insurance
• Sick pay
• Mileage allowance
• Discounts, cycle to work, well-being resources, and Employee Assistance Programme (EAP)

Why Now?

This is an exciting time to join Lifeways. As we launch our new careers website and act on the latest engagement survey, we're proud to say:

You helped shape this. Now, come and take it further.

We’re not just improving care. We’re building something better — for the people we support, and for the people who support them.

Our services are now fully digitised, from personalised care plans to real-time rostering tools. These changes mean our teams spend less time on admin and more time doing what they do best: delivering outstanding care.

We are proudly diverse, inclusive, and collaborative — and we’re committed to maintaining high-quality, stable teams. We are not using agencies for this recruitment. Any CVs sent to anyone in Lifeways from a recruitment agency  will be treated as a gift. .