Service Manager - Birmingham

Job Description

We are looking for highly motivated and enthusiastic Manager to manage the day-to-day running of 3 supported living services in Birmingham.  These services provide 24 hour support to people with learning difficulties, complex autism and mental health needs. 

Our committed teams receive continuous support and professional development to ensure their skills remain aligned with the evolving needs of the people we support.

This leadership role is accountable for ensuring a culture of continuous improvement is embedded. You are expected to demonstrate Lifeways values and behaviours, always leading by example. The role is responsible for achieving service related KPI’s, including supervision, training compliance, and delivering a good service as contributor to achieving occupancy levels. 

Some of the Key responsibilities of this role are listed below but not limited to: 

• Encouraging an open culture in the team, listening to, and acting on opportunities and issues raised by the team where appropriate.
• Manage compliance with the company quality & assurance and improvement process and preferred practices, such as quality audits and reviews.
• Assure compliance with all contractual and regulatory requirements.
• Promoting and delivering person centered support, including positive risk assessment and management and positive behavioural support
• Ensure maintenance of a factual and accurate record of care delivery
• Provide a safe living and working environment
• Recruitment and retention of the staffing establishment required to deliver an effective service in accordance with company policy, inclusive recruitment methods and legislative requirements.
• Plan and implement effective rotas.
• Provide a first-class induction and employee experience to all team members, bringing the values and behaviours of Lifeways to life at every opportunity.

What you can bring to Lifeways:  

Must hold a minimum of Level 3 in Health social care or equivalent. 

A wealth of experience in people management and Health & Social care 

A valid UK drivers’ licence 

Join us in making a difference – where compassion thrives, and quality of care knows no bound. Apply today and be part of a team shaping a brighter tomorrow. 

 LWGMR

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