Regional Director - North West

Job Description

Job Title: Regional Director - North West

Position Type: Permanent 

Function: Operations

Reporting to: Managing Director - Supported Living

Location: Remote - this region covers Lancashire, Bolton, St Helens, Blackburn, Cheshire , Manchester, Liverpool, Stoke on Trent, Walsall, Staffordshire & Cumbria

Job Summary:

The role is accountable for providing senior leadership and operational management within the North West region including responsibility for the delivery of all care and support, clinical, operational, financial and administrative functions consistent with the Lifeways Group strategy and standard operating processes. Services that we provide across this region include supported living, residential care, high complex residential care, purpose built and short breaks & respite.

Key Responsibilities:

• Motivational and inspirational leadership for employees and teams to perform at their best in building and sustaining a high-performance culture. Act as a role model and ambassador for Lifeways Group values and leadership behaviours.
• Effective employee engagement and development so that all employees understand the vision and strategy and their role in it and are actively encouraged, developed and motivated to deliver outstanding service to the people we support.
• Responsible for driving quality, achieving all regulatory requirements and where any issues arise, develop, implement and complete appropriate remedial action plans ensuring contractual, health & safety and risk management compliance.
• Achievement of revenue and margin targets by the implementation of business plans including the retention and growth of existing business, acquiring new business and the effective and efficient running of operations.
• Ensure that all area offices within the region operate in accordance with Lifeways’ standards, UK health & safety legislation and applicable regulations and commercial contractual obligations.
• Work in conjunction with other Regional Directors and support functions (HR, IT, Finance, Quality, Business Development) to ensure that all activities undertaken are carried out effectively, ensuring a positive perception of the Lifeways Group by the general public, people we support, carers, employees and purchasing authorities respectively.

Experience, Skills & Qualifications:

• Social care qualified, e.g. Nurse, Social work or OT qualified, and shall possess a relevant Bachelor's degree or equivalent from a recognised university, MBA or equivalent desirable.
• Possess substantial relevant previous working experience and achievement; able to demonstrate comprehensive understanding of the relevant specialist requirements, knowledge and application, likely to have at least 10 years’ relevant working experience.
• Commercial strategies and growth plans, building and sustaining customer satisfaction. Significant experience and knowledge of delivering top and bottom line financial targets.
• Ability to thrive in a fast-paced environment and exemplify leadership values and behaviours, and composure under pressure, while maintaining high team morale.
• Advanced people management and leadership skills with significant experience of successfully implementing robust people management practices (inclusive of recruitment, employee engagement, development and retention) to establish a high performance and client focused organisation.
• Data - driven approach to decision making around commercial and operational practices.
• Result oriented, resilient, customer focused and process driven individual with the ability to build strategic relationships/alliances, build sustainable relationships with multi-culture clients, identify and seize growth opportunities, influence multiple stakeholders at all levels both internally and externally and function within a complex highly matrix organisation.
• Possess and be an active member of effective business networks in the social care industry and regulatory bodies that will impact the business.

This is an exciting and challenging role with the UK’s leading provider of support services for people with diverse and often complex needs in community settings.

If you feel ready for a change and are able to take on new challenges in a growing organisation, we want to hear from you.

The Lifeways Group is an equal opportunities employer and is regulated by CQC in England, CIW in Wales and CI in Scotland.

*Lifeways operates a direct sourcing model. We do not accept speculative CVs or unsolicited approaches from agencies. Any CVs sent without our request or a signed agreement in place will be treated as a gift.

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