Payroll & Pension Administrator

Are you a detail-oriented professional with a passion for payroll and pensions? Do you have experience providing excellent customer service and supporting managers with payroll and pension-related queries? Join Lifeways Group as a Payroll & Pensions Specialist, and play a crucial role in ensuring our employees' pay and pension benefits are processed accurately and on time.

At Lifeways, our mission is to empower individuals to live fulfilling, independent lives, and our people are at the heart of everything we do. With over 10,000 employees across the UK, we are embarking on an exciting digital transformation journey to revolutionise how we work, collaborate, and communicate.

We take pride in being recognised as leaders in our field, with recent accolades reflecting our commitment to innovation, care, and excellence. With the majority of our workforce now utilising mobile devices we need to move to a modern, social media rich platform to engage with everyone and you could be the one to make this happen.

This is your chance to be part of a transformative journey that will shape us as a provider dedicated to making lives better.

Purpose of the Role:

As a Payroll & Pensions Specialist, you will ensure the smooth processing of employee pay and pensions while maintaining legal and regulatory compliance. You'll also provide guidance and support to both employees and line managers, helping them understand how payroll works and how it impacts their teams. Your expertise will drive our commitment to getting payroll right the first time.

Position Duration

Permanent

Role Type

Human Resources

County

Cheshire

Company

Lifeways Group

Salary / rate of pay

Up to �29,032

Post Code

WA3 7QY

Town or City

Warrington

Ref No

12106

Job Description

Key Responsibilities:

Customer Service: Be the go-to contact for resolving payroll and pension queries, ensuring our Helpdesk is accessible and queries are answered within SLAs.
Payroll & Pension Processing: Process payroll adjustments and pension activities on time and in line with regulations. Collaborate with managers to resolve issues affecting pay and pensions.
Regulatory Compliance: Provide guidance on statutory payroll matters and ensure compliance with all applicable employment and tax legislation.
Teamwork: Collaborate across teams, building strong relationships to support the delivery of the "pay right first time" objective. Be a key part of the Payroll & Pensions team, working cross-functionally to meet the needs of the business.

Essential Skills & Experience:

Educational Qualifications:

5 GCSEs (A*-C) including Mathematics.
Proficient in Microsoft Office.

Experience & Expertise:
- In-depth payroll and pensions knowledge, with understanding of applicable legislation.
- Strong customer service skills with the ability to resolve complex queries.
- Excellent communication skills (both written and verbal).
- Attention to detail and ability to work with high accuracy under tight deadlines.

Desirable Qualifications & Experience:

CIPP Qualification or willingness to work towards it.
Payroll Technician Certificate Level 3 and/or Foundation Degree Access Course.
Experience with payroll and pensions processing in an operational setting.

Why Join Lifeways?

When you join Lifeways, you step into a leadership role in a company that values and invests in its people. Our shared values guide everything we do:
Caring – Honest – One Team – Innovative – Courageous – Equal

You’ll get:

Enjoy financial wellbeing tools with Stream — real-time pay tracking, savings features, and instant access to earned pay when you need it.
Leadership development programmes & progression pathways
A supportive, inclusive workplace culture
Matched contribution company pension scheme
Wellbeing resources and mental health support
Reward and Recognition Schemes
Discounts on shopping, tech, travel, and more through CHOICE Rewards

Ready to Join Lifeways?

If you're passionate about payroll and pensions and want to be part of a team dedicated to delivering excellence, apply now! Help us ensure our employees are paid accurately and on time, every time.

Apply Today!

Lifeways Group is an equal opportunities employer and is committed to creating a diverse environment. We welcome applications from all qualified candidates.

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