Location: Warrington Office
Full-Time | Competitive Salary + Benefits
At Lifeways, we’re proud to be the UK’s leading provider of support services for people with diverse and complex needs. With over 11,000 colleagues supporting nearly 6,000 individuals across the country, we’re on a mission to become the Care Provider of Choice by 2026—and we’re looking for people who share that vision.
We’re now seeking an Operational Administration Team Leader to join our central support team in Warrington, playing a pivotal role in ensuring our office functions smoothly and delivers exceptional service to both internal and external stakeholders.
As the Operational Administration Team Leader, you'll:
Lead a team of administrators to deliver efficient, high-quality admin processes aligned with company standards and regulatory compliance.
Ensure the Warrington Head Office is a welcoming, professional, and well-managed environment.
Support coordination of office operations, including supplies, maintenance, archiving, correspondence, and visitor experience.
Provide outstanding customer service through phone, email, and face-to-face communication.
Mentor, supervise, and develop admin team members through effective task delegation, coaching, and performance reviews.
Maintain compliance with health and safety and data security standards.
Assist in the organisation of events, meetings, and projects.
We’re seeking a team player with:
Proven experience in office administration and team leadership
Strong communication and interpersonal skills
Proficiency in Microsoft Office, especially Excel
Ability to manage competing priorities and support others under pressure
A detail-oriented approach to compliance, reporting, and customer service
Desirable:
Previous line management or mentoring experience
Experience in regulated or social care environments
Timely and accurate delivery of tasks and responsibilities
Excellent feedback from colleagues and stakeholders
Adherence to regulatory and internal policies
Essential: GCSEs (Grade C or above) in English and Maths (or equivalent)
Be part of a mission-driven organisation making a real difference
Join a supportive leadership team focused on development and quality
Competitive salary and benefits including:
33 days annual leave (including bank holidays)
Pension scheme
Wellbeing and rewards programme
Cycle to work scheme
If you're an organised, motivated individual who thrives in a fast-paced environment and is passionate about leading teams to deliver great service, we’d love to hear from you.