About Lifeways
At Lifeways, we’re dedicated to transforming lives through exceptional care and support. Our IT function plays a vital role in empowering our teams across the UK to deliver that mission. As we continue to modernise and strengthen our digital landscape, we’re looking for an Infrastructure Analyst to help us maintain, improve, and innovate across our technology environment.
As an Infrastructure Analyst, you’ll provide expert third-line support and play a key role in the administration, optimisation, and evolution of Lifeways’ infrastructure services — spanning systems, networks, and Azure cloud platforms.
You’ll act as an escalation point for complex issues, ensuring system stability, security, and performance. Alongside day-to-day operations, you’ll contribute to exciting infrastructure and cloud transformation projects that underpin Lifeways’ growth and digital ambitions.
Provide third-line technical support, resolving complex infrastructure issues swiftly and effectively.
Manage and optimise Windows/Linux servers, Active Directory, and core IT systems.
Support and maintain LAN/WAN infrastructure, firewalls, switches, and telephony systems.
Assist in managing Azure cloud resources, including virtual machines, networking, and identity services.
Monitor infrastructure performance, proactively identifying and addressing potential issues.
Contribute to security and compliance, ensuring best practices are applied consistently.
Maintain accurate technical documentation for systems, configurations, and procedures.
Collaborate closely with cross-functional IT teams and third-party vendors.
Identify and implement opportunities for continuous improvement across the infrastructure environment.
Essential:
Proven experience in infrastructure support or administration.
Strong understanding of Windows and/or Linux systems, networks, and troubleshooting.
Hands-on experience with Azure cloud services.
Relevant vocational certifications (e.g. Microsoft, Cisco, CompTIA).
Familiarity with ITIL or other service management frameworks.
Strong problem-solving skills and a proactive, ownership-driven approach.
Desirable:
Azure certifications (e.g. AZ-104, AZ-500).
Experience with scripting or automation (PowerShell, Bash).
Exposure to IT security tools and best practices.
Resolution time for third-line escalations.
System and network uptime and performance.
Quality and accuracy of technical documentation.
Remote-first role with flexibility and autonomy.
Work in a collaborative, inclusive culture that values innovation and professional growth.
Opportunities to get involved in transformational technology projects.
Competitive salary, benefits, and continuous learning support.
Join us in building a robust, secure, and scalable infrastructure that supports the people who make a real difference every day.
Ready to make an impact?
Apply now and help shape the future of IT at Lifeways Group.