Deputy Manager/Quality and Compliance Manager- Newbiggin by the Sea

Job Description

Are you ready to progress your career and use the skills you have gained to manage the day to day running of one of our supported living services?

Lifeways is one of the UK leading providers of support services for people with people with diverse and often complex needs in community settings. Our vision is to help people live ordinary, independent, and happy lives through extraordinary support.

If you believe that people have a right to choose how to run their own lives, then we would like to hear from you.

We are seeking a professionally qualified person to take responsibility for the delivery of our supported living setting in Newbiggin-by-the-Sea (Alexandra Park). Alexandra Park is a unique development of 28 single occupancy bungalows, all located within extensive grounds. Support is provided over a 24 hour period by dedicated support teams in each bungalow.

A substantial amount of practical experience and research lie behind the design, concept and planning of Alexandra Park, resulting in an environment where individuals can truly thrive through learning life skills and becoming socially included. There’s also an on-site resource centre that is used for training, social activities and administration for the site.

In this role you will support the Registered Manager to ensure that excellent services are delivered and ensure that the service is compliant with external regulatory standards. You will also be responsible for leading, advising and motivating a colleagues team as well as driving compliance and quality within the service. 

The ideal candidate will have an excellent understanding of PBS, autism, and learning disabilities and strive to uphold the principles of the Right Care, Right Support, Right Culture. We are passionate about developing our teams and welcome applications from candidates who have transferrable skills and the right values.

Key Responsibilities:

• Supervise, mentor, and act as a positive leader to the team to ensure effective and efficient person-centred service delivery to all people who use the service.
• To understand the service specification including expectations on support to be delivered
• Be passionate about upholding the rights of the people we support & embed PBS fundamentals across the services. Trauma informed support is key.
• Monitor and report on compliance with health, safety and security regulations and requirements. Undertake regular audits and risk assessments in line with safe practices in the workplace.
• Lead on developing user related systems and processes as part of Service Quality, championing person centred / co-produced approaches, ensuring compliance with regulatory and contract requirement
• Contribute to the review of the overall governance framework for the organisation in line with current strategy and regulatory requirements.
• Monitor performance by gathering relevant data and intelligence, analysis and produce written reports to communicate / escalate findings via the appropriate platforms / channels.
• You will be required to work shifts. In the absence of the Registered Manager deputise responsibilities and aspects of their role to ensure the seamless operation of the service.
• The nature of the role may require flexible hours, including evening and weekend hours. There is a requirement that on occasion you work reasonable additional hours when authorised and as necessitated by the needs of the business.

Experience, Skills & Qualifications:

• Professional Qualification - NVQ 3 or equivalent 
• Relevant experience in a supervisory role within the Health and Social Care sector or with transferrable skills and experience.
• Excellent people skills with the ability to communicate with internal and external colleagues. The external professionals we work with rated us 4.45 out of 5 in 2023 and we are keen to sustain these excellent relationships.
• You must be confident using IT as we are digitalising our systems.

We value our colleagues and work hard to develop their skills through the provision of training and support. We are expanding, there are real opportunities for career development.

The Lifeways Group is an equal opportunities employer and is regulated by CQC in England, CIW in Wales and CI in Scotland.

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