Are you an experienced Support Worker looking to progress in your career?
Lifeways are looking for a Care Team Leader to work alongside our Service Manager in the leadership and day-to-day management of our established service in Blackburn, Lancashire, this is an exciting opportunity to join our established team. Lifeways offer genuine, rewarding career progression and investment in recognised qualifications.
Applicants from experienced Care Team Leaders/Senior Support Workers holding an NVQ / QCF in Health & Social Care, (or equivalent) would be an advantage. However, if you are a dedicated Care Assistant or Carer with a solid track record, and the ambition to progress - Lifeways can offer you excellent training and ongoing development for you to enjoy a rewarding career with us.
As Team Leader you will lead and motivate a team of support workers ensuring that excellent person-centred care and support is delivered to people supported by Lifeways to enable them to live a fulfilling and independent life.
You will be involved in the recruitment of, and the ongoing development of support workers by carrying out staff supervisions, candidate interviews and providing general guidance and expertise. You will possess excellent communication skills to communicate effectively with staff, people we support and outside professionals. In addition, good written communication and IT skills for record keeping.
Our Supported Living apartment scheme in Blackburn, provides life-changing support for adults with learning disabilities, autism, physical disabilities, acquired brain injuries or mental health conditions.
Job Description
Post: Team Leader
Reporting to: Service Manager
Accountable to: Service Manager
As a Team Leader you will be responsible for leading a designated group of support workers ensuring that excellent services are delivered to each person supported by Lifeways to enable them to live their best and most independent, happy and fulfilling lives. You will be self-motivated and organised with the ability to meet deadlines to fulfil all obligations of the role. You will demonstrate excellent communication skills, be empathetic and have a person-centred approach. As this is a supervisory role you will be expected to supervise your team of Support Workers formally and informally on a regular basis. You will act in accordance with legal and statutory requirements and company policy at all times, demonstrating the values and behaviours expected of all our colleagues.
Qualifications and Experience:
• NVQ Level 3 and/or a minimum of three years’ experience with the learning disability sector is desirable.
• A minimum of one year of management or supervisory experience is desirable.
Purpose:
• Work with the Service/Registered Manager to oversee a supported living service or registered care home, ensuring that systems and standards are maintained to a high quality.
• Comply with all external commissioned and regulatory standards, meeting expected standards.
• Provide support and supervision to Support Workers, to ensure effective and efficient person centred service delivery.
Key Responsibilities:
• Support and supervise Support Workers to deliver best practice and meet expected quality standards of care and support.
• Support and supervise the delivery of person centred service care and support.
• Ensure regulatory and compliance standards are met through supporting the Service/Registered Manager maintain effective records and support plan documentation.
• Support the Registered/Service Manager ensure operational support colleagues are compliant with all training requirements to undertake their role.
• Support the Service/Registered Manager with the completion of accurate rotas and timesheet information.
• Promote and support the health and safety of the people we support and support colleagues.
• Ensure that the actions of the operational team deliver effective care and promote safety and wellbeing of the people we support.
• Develop your own knowledge and practice to deliver continuous service improvement
Key Tasks:
For each area of service delivery you will:
1. Use and develop methods and systems to communicate record and report
• Identify methods and systems to promote effective communication and engagement with individuals and key people.
• Monitor and develop communication methods and systems to promote effective communication.
• Provide feedback and ideas about how to improve the effectiveness of communication methods and systems within your service/area.
• Maintain and share evidence-based records and reports.
2. Contribute to the development and maintenance of healthy and safe practices in the working environment
• Monitor and report on compliance with health, safety and security regulations and requirements.
• Contribute to the development of health, safety and security policies, procedures and good practices.
3. Monitor and Develop practices which promote choice, well-being and protection of all individuals
• Develop and maintain effective relationships to promote the individual’s choice about their care and support.
• Monitor and promote the individual’s rights to expect and receive respect for their diversity, differences and preferences
• Promote the protection and welfare of all individuals.
4. Ensure services achieve the best possible outcomes for individuals
• Ensure services are designed and reviewed to promote and maximise the achievement of the best possible outcomes for each individual.
• Support the Service/ Registered Manager to develop and maintain person centred plans for each person using the service.
• Ensure the promotion of participation and independence in order to facilitate the achievement of the best possible outcomes.
• Manage, monitor and maintain systems of the assessment of risk of abuse, failure to protect and harm to self and others.
• Support people using the service to maintain family links if they so desire.
• Manage and monitor systems for the administration of medication, money and valuables.
5. Ensure individuals and groups are supported appropriately when experiencing significant life events and transitions
• Support the Registered/Service Manager design and implement a service which addresses the needs of individuals experiencing significant life events.
• Communicate to the Registered/Service Manager when individuals are experiencing major life changes and work with the Registered/Service Manager to ensure the service responds effectively.
• Encourage individuals who use services are fully involved in the delivery of their service.
• Support people using the service to maintain family links if they so desire.
6. Compliance
• Support the Registered/Service Manager ensure that the service delivered is compliant with the required external regulatory standards.
• Support the Service/Registered Manager to ensure that the service delivered is compliant to contract.
7. Supervisory responsibility
• Supervise, mentor and act as a positive role model to colleagues to ensure effective person centred service delivery to all people who use the service.
• Plan and complete regular supervisions that are two way and meaningful for each individual supporting the delivery of responsive and effective support in compliance with each person support plan.
• Conduct annual performance appraisals for all Support Workers.
• Motivate operational colleagues to drive and improve service delivery to meet/exceed expected quality standards and compliance.
• Support the Registered/Service Manager ensure all colleagues are compliant with training requirements for their role
• Participate in rotational on-call system as assigned.
• Support your Support Worker colleagues through periods of absence by maintaining regular contact and following the return-to-work process.
Resources available to you
• Service/Registered Manager.
• Area Manager.
• Administrative support.
• Workplace knowledge library.
• Ask HR.
• Learning and Development.
• Quality, Health and Safety team.