In 1995 Lifeways opened its first location for people with complex needs. Over 25 years later and we’ve grown to become the UK’s largest supported living specialist and are proud to help almost 5,000 people to live more fulfilling, independent lives.
Our commitment is to provide extraordinary support that creates life-changing outcomes for people with complex needs. We do this through our stability, our local teams, our strong relationships, and our shared focus on quality and reassurance.
Department: Finance Operations
Reports to: Billing Team Leader
Salary: Competitive + Benefits
Contract Type: Full-Time | Permanent
We’re looking for a detail-oriented and proactive Billing Support Administrator to join our dynamic Finance Operations team. This is a fantastic opportunity to work in a key support role, collaborating across departments to ensure billing accuracy and efficiency across our services.
You’ll play an essential part in ensuring that commissioned care hours are correctly billed, payments flow smoothly, and client records are up-to-date. If you thrive in a busy, supportive team, enjoy solving problems, and have a strong grasp of admin or finance processes, we’d love to hear from you.
Manage day-to-day billing activity, ensuring invoices are accurate, timely, and aligned with delivered hours
Liaise with Operational teams and Billing Analysts to reconcile commissioned vs delivered care
Support the finance team in resolving account queries and updating service user data
Assist with credit control and respond to internal stakeholder questions
Ensure billing is authorised, compliant, and audit-ready
Maintain accurate records using finance systems and Microsoft Excel
Identify and flag any inconsistencies, delays, or risks to billing quality
Essential:
GCSEs in Maths and English (minimum)
Strong Microsoft Excel skills (confident using VLOOKUPs and PivotTables)
Clear communication skills and the ability to build relationships across teams
Strong attention to detail and time management skills
Comfortable working with incomplete datasets and problem-solving independently
Desirable
1+ year experience in billing, invoicing, or finance administration