Application Support Specialist - Quality Systems

Job Description

Lifeways Group, one of the UK’s largest providers of specialist support services for people with diverse and often complex needs, is on an exciting journey to become the Care Provider of Choice. We are transforming our technology and ways of working to empower colleagues to deliver the best possible care.

As an Application Support Specialist, you will be a Subject Matter Expert for key systems including Nourish & Radar. You’ll support, develop, and optimise these platforms to ensure they meet business needs across Operations, Business Development, and IT.

This role is ideal for someone with a mix of technical expertise, business analysis skills, and problem-solving ability, who is passionate about using technology to improve processes, data management, and customer experience.

Key Responsibilities

• Act as SME for Nourish & Radar platforms.
• Support application configuration, optimisation, and troubleshooting.
• Provide root cause analysis and guidance to the Service Desk on new features, bug fixes, and process updates.
• Support with Quality BI reports
• Build strong relationships with 3rd party support teams to resolve issues quickly.
• Lead improvements in workflow, reporting, integrations, and system architecture.
• Support transformation projects, advising on system capabilities and delivering technical solutions.
• Create documentation, training guides, and testing processes (UAT, smoke testing).

Essential Experience, Skills & Qualifications

• Strong communication and documentation skills.
• Experience in systems management, configuration, security, and reporting.
• Knowledge of DSCR (support plan templates, risk management design, digital care recording and form design).
• Understanding of electronic compliance systems, governance workflow design, auditing tools and reporting.
• Strong troubleshooting, customer support, and innovative process improvement skills.
• Awareness of IT processes (change control, project management, SDLC). 

Desirable

• API integration design and workflow automation.
• PowerBI reporting expertise.
• Experience of solution design and implementation.
• Knowledge of regulatory and legislative requirements for Health & Social Care.
• Background in healthcare or large-scale IT transformation projects.

Why Join Us?

At Lifeways, you’ll be part of a technology team that is central to our digital transformation. We offer:

• Remote working with collaborative culture.
• Opportunities to learn and grow as an SME.
• Exposure to enterprise-level IT projects.
• A chance to directly impact care quality through innovative systems.