Application Support Analyst - HR / Finance
Application Support Analyst – HR/Finance
About the Role
We’re looking for an Application Support Analyst to join our IT team, providing high-quality support for our HR and Finance application landscape. This role is a key link between IT and the wider business, helping colleagues resolve technical issues, supporting software functionality, and ensuring our applications run smoothly.
If you enjoy problem-solving, communicating with a wide range of users, and becoming the go-to expert for key business applications, this could be the perfect opportunity for you.
Position Duration
Permanent
Salary / rate of pay
up to £35 000
Job Description
What You’ll Be Doing
- Resolve incidents, service requests, and problems in line with ITIL processes.
- Prioritise workload based on severity and business impact.
- Escalate complex issues appropriately and manage them through to resolution.
- Work with suppliers and vendors to implement effective solutions.
- Support the introduction of new applications into service.
- Assist with the rollout of new features and updates to existing systems.
- Contribute to ongoing maintenance and improvements across the application stack.
- Work with colleagues to identify efficiencies and process improvements.
- Produce high-quality documentation, user guides, and change requests.
- Become an SME within your aligned area (HR/Finance).
- Assist in delivering user training when required.
What We’re Looking For
Essential:
- Experience in a customer-facing support role with strong communication skills.
- Ability to write clear, easy-to-follow instructions and documentation.
- Experience supporting technology (applications preferred).
- Minimum of 5 GCSEs Grade C or above, including English and Maths (or vocational equivalent).
- Enthusiastic, self-motivated, and eager to learn.
Desirable:
- Technology-based certifications.
- Experience within the adult social care sector.
Key Skills & Attributes
- Strong problem-solving ability
- Excellent communication skills
- Desire to develop expertise and grow professionally
- Commercial awareness, understanding the impact of technical decisions on budgets
Why Join Us?
You’ll be part of a supportive, collaborative IT team, playing a crucial role in maintaining and improving applications that support our people and the essential services we deliver. This is a great opportunity to grow your skills, develop specialist knowledge, and make a real impact.
Ready to Apply?
If you're passionate about helping users, improving systems, and building your career in application support, we’d love to hear from you.
